Terms

These Terms govern your use of Flisters.com and its property-management services. Your service provider is Inventivelabs LTD (RC 9758742), a registered Data Controller/Processor of Major Importance under the Nigeria Data Protection Commission (NDPC). INVENTIVELABS LTD — NDPC registration ID: NDPC/DCP/14152, and the parent company of the Flisters brand. “We”, “us”, and “our” refer to that company; “you” means the user or organization accepting these Terms.

By creating an account or using the service after being given access to these Terms, you agree to them. If you act for a business, landlord, or other organization, you must have authority to do so. You must be at least 18 and legally able to enter the agreement.

The Privacy Policy explains data handling. The Cookie Policy explains browser storage. The Data Processing Agreement applies where we process personal data on a customer’s instructions. Review the Disclaimer, and the service and liability provisions below, before relying on platform information.

Flisters provides software for properties and units, tenant invitations, tenancy records, invoices, payment tracking, reminders, maintenance, documents, and reporting. Features depend on your role, plan, configuration, and availability. Supported payment and AI features use external providers.

A Flisters account does not make us your landlord, tenant, estate agent, property inspector, legal representative, guarantor, bank, or escrow provider. A lease or property-management appointment is an agreement between its parties. These Terms do not replace it, prove ownership of a property, or authorize anyone to manage a property without permission.

Provide accurate information, maintain current contact details, protect your credentials, and use only the access assigned to you. Do not share accounts in a way that bypasses permissions or impersonate another person. Tell us promptly if an account, invitation link, or document link may have been compromised.

Managers must invite the intended person to the correct property and unit and check the agreed lease and rent details. Acceptance creates a tenancy record using the invitation details; it is not an independent verification of identity, ownership, or the enforceability of a lease. Review your records and correct errors promptly.

You are responsible for authorized actions taken through your account and for reasonable protection of it. This does not transfer responsibility to you for failures attributable to us or remove protections provided by law.

• Use Flisters only for properties, records, and transactions you are authorized to manage or access.
• Keep invoices, payment entries, bank instructions, documents, and messages accurate. Do not submit false payment evidence or misleading demands.
• Give people required privacy information and establish a lawful basis before entering their details, sharing their documents, or enabling AI processing.
• Do not harass tenants, discriminate unlawfully, send spam, upload malware, probe other users’ accounts, bypass plan limits, or disrupt the service.
• Do not scrape or disclose another person’s private records, infringe intellectual-property rights, or use the platform for fraud or other unlawful purposes.

Managers and landlords remain responsible for applicable tenancy, notice, housing, tax, and data-protection obligations. A reminder, invoice, automated message, or signature record does not by itself establish that a statutory notice has been validly served or that a document is legally enforceable.

Flisters offers Starter, Professional, and Enterprise access. Review the features, unit allowance, currency, billing interval, taxes, and total displayed for your selected plan before subscribing. Paid plans may be billed monthly or yearly, as selected at checkout or agreed in a written order.

Where you authorize a recurring subscription, billing continues at the agreed interval until cancelled. Use the billing controls in your dashboard to manage a supported Stripe subscription, or contact us for help. The billing portal or your order shows the effective cancellation date. Cancelling renewal ordinarily leaves access available until the end of the paid period; any different arrangement must be disclosed in your order.

Changing access through an administrator, including a temporary upgrade or Starter grant, does not itself cancel or alter an existing Stripe billing agreement. Temporary grants expire on their stated date. Check your billing subscription separately before assuming that charges have stopped. A lower plan may restrict adding units or using paid features.

We will communicate material price or subscription changes before they take effect and provide an opportunity to cancel future renewal. Applicable mandatory rights take priority over a pricing page or order.

Subscription charges for Flisters are separate from rent, deposits, and other amounts billed by a property manager. Check the payee, amount, currency, and payment instructions before paying. Third-party processing, verification, and settlement can affect when a payment appears. Uploading a transfer receipt or manually recording a payment is not a guarantee that funds have settled.

Raise an incorrect rent invoice or tenancy payment with the relevant manager promptly. Contact Flisters about platform subscription charges, technical payment problems, or charges for which we are responsible. A rent dispute does not automatically cancel your Flisters subscription, and cancelling Flisters does not end a lease.

Requests for refunds, billing corrections, duplicate charges, or service failures are assessed against the facts, the disclosed purchase terms, and applicable law. Cancellation of future renewal is distinct from refunding a past charge. Nothing here imposes a blanket “no refunds” rule or removes a refund, cancellation, chargeback, or other remedy provided by law.

You retain your rights in records, documents, images, and other content you submit. You give us the permissions needed to host, process, display, transmit, and reproduce that content to provide and support the service, follow authorized instructions, and meet lawful obligations. This permission does not allow unrelated advertising use of private tenant records.

You must have the rights and authority needed to supply and use your content. Flisters software, branding, and original platform materials belong to us or our licensors. We grant you a limited right to use them through the service under these Terms; no ownership is transferred.

AI features assist with drafting and analysis and can produce inaccurate or unsuitable results. Review generated reminders, descriptions, summaries, and suggestions before relying on them. Managers who enable automatic AI reminders remain responsible for the underlying data, message settings, lawful purpose, and monitoring of communications.

Reports reflect the information recorded in Flisters and may be incomplete or out of date. Document templates, calculations, and signing tools are not a substitute for professional advice or independent checks. Seek qualified advice for legal notices, tax treatment, disputes, or whether an agreement meets local requirements.

We aim to provide a reliable service and exercise reasonable care and skill. Maintenance, outages, external providers, or network problems can interrupt access or delay messages and payments. Unless a separate service-level agreement applies, we do not promise uninterrupted availability, guaranteed message delivery, rent collection, or a particular financial result.

Keep appropriate copies of important agreements, receipts, and reports. We will communicate material changes or planned discontinuation where reasonably possible and provide reasonable assistance with access to your records, subject to security, legal, and contractual requirements. A provider outage does not remove obligations or remedies that the law places on us.

We may restrict or suspend access when reasonably necessary to address a security threat, unlawful activity, material breach, non-payment, or legal requirement. Where appropriate, we will explain the reason and allow a reasonable opportunity to resolve it; urgent protection or legal restrictions may require action first.

You may stop using the service and request account closure by contacting us. Manage any recurring billing separately or ask us to help. Account closure does not cancel debts or tenancy obligations, erase records required by law, or prevent a lawful investigation. The Privacy Policy and DPA explain retention and deletion. You may contact us to question a restriction or request access to records you are entitled to receive.

Each party remains responsible for its own conduct under applicable law. We do not guarantee another user’s honesty, ownership claims, solvency, payment, or performance of a lease. Subject to law, we are not responsible for losses caused solely by an independent user’s conduct or your use of information outside the purpose for which it was supplied.

Nothing in these Terms excludes or restricts liability or a remedy that cannot lawfully be excluded or restricted. This includes applicable consumer guarantees and responsibilities for fraud, misrepresentation, negligence, defective performance, or personal-data handling where the law prevents their exclusion. These Terms do not require you to waive statutory rights or indemnify us for our own wrongdoing.

Where a service fails or a charge is disputed, contact us so we can investigate and offer the remedy required in the circumstances. The Disclaimer explains reliance limitations and must be read subject to this section.

Nigerian law governs these Terms, subject to mandatory protections that apply to you. Disputes may be brought before a competent court in Nigeria, without restricting a mandatory right to another competent court or regulator. These Terms do not determine the law or jurisdiction governing a separate tenancy agreement.

Please contact us to try to resolve a concern. This does not require you to postpone a statutory complaint or legal remedy. An unenforceable provision does not invalidate the remaining lawful provisions. A separately signed agreement prevails where it expressly changes these Terms; the DPA governs conflicts about processing on a customer’s instructions.

We may update these Terms as services or requirements change. We will identify the revised date and provide appropriate notice of material changes before they apply, except where an urgent legal or security change requires earlier action. Changes do not retrospectively remove accrued rights; renewed agreement will be sought where required.

Send legal notices or questions to legal@flisters.com, use our contact form. For personal-data requests, use privacy@flisters.com.